Privacy Policy

Forms Live and its related companies (referred to in this document as we, us, or our) recognise that your privacy is very important and we are committed to protecting the personal information we collect from you. The Privacy Act 1988 (Cth) (Privacy Act) and Australian Privacy Principles (APPs) govern the way in which we must manage your personal information. This policy sets out how we collect, use, disclose, and otherwise manage personal information about you.

Definitions

Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable:

• (a) whether the information or opinion is true or not; and
• (b) whether the information or opinion is recorded in a material form or not.

Types of Information Collected

We only collect such information as is necessary to conduct business with you. We may collect and hold personal information about you, that is, information that can identify you, and is relevant to providing you with the services you are seeking. The kinds of information we typically collect include:

• Name
• Gender
• Occupation
• Position
• Address
• Contact details like phone numbers and email addresses
• Electronic information from your use of our website
• Real estate agent license number (if applicable)

Method of Collection

Personal information will generally be collected directly from you through:

• The use of any of our standard forms, over the internet, via email, or through a telephone conversation with you
• Your use of any of our software, social media platforms, online services (including any software-as-a-service or other online portal or platform that we operate), or mobile apps

We may also collect personal information indirectly about you from real estate agents, agencies, or other third parties where it is unreasonable or impractical to collect such information directly from you.

Purpose of Collection

The personal information that we collect and hold about you depends on your interaction with us. We use personal information for the primary purpose for which it was collected, or for secondary purposes related to the primary purpose. These purposes include:

1. Recording registration information for each product or service you purchase
2. Providing products and services to you or someone else you know
3. Providing better customer service
4. Monitoring, auditing, and evaluating our products and services
5. Performing authorized financial transactions
6. Providing you with marketing information
7. Facilitating our internal business operations
8. Analyzing our products and services
9. Complying with any legal or regulatory requirements
10. Dealing with complaints or inquiries

Failure to Provide Information

If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you with the products or services you are seeking.

Use and Disclosure

Generally, we only use or disclose personal information about you for the purposes for which it was collected. However, in some circumstances, the law may permit or require us to use or disclose personal information for other purposes.

Direct Marketing

Forms Live may contact you about product upgrades, new releases, and services relevant to your business. You can opt-out at any time using the method provided in our communications.

Data Security

We take reasonable measures to store your personal information securely and protect it from misuse, loss, unauthorized access, modification, or disclosure. However, no data transmission over the internet can be guaranteed as completely secure.

Access and Correction

You may access or correct the personal information we hold about you by making a written request. If we decline a request, we will provide written notice with reasons for the refusal.

Complaints and Feedback

If you wish to make a complaint about a breach of the Privacy Act or APPs, please contact us at privacy@formslive.com.au. We will investigate and respond within 30 days.